OLALEYE OLAMIDE TEMITOPE
Results-Driven Administrative & Customer Service Professional
Kuje, NG.About
Highly organized and results-driven professional with over 7 years of experience in administrative support, office management, and customer service across diverse sectors. Proven ability to optimize operational efficiency, streamline workflows, and enhance client satisfaction, achieving measurable improvements in data accuracy, communication, and service delivery. Adept at leveraging strong organizational, communication, and problem-solving skills to drive organizational growth and success.
Work
Ebutex Electronics company A1 Alaba market
|Administrative officer
Ojo, Lagos state, Nigeria
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Summary
Managed daily office operations, coordinated meetings, and supported HR functions to ensure smooth workflow and regulatory compliance within a dynamic electronics company.
Highlights
Managed daily office operations, including scheduling, correspondence, and filing, enhancing organizational efficiency and information accessibility.
Coordinated meetings, appointments, and events for management and staff, improving team productivity and internal communication by 15%.
Maintained accurate records of employees, clients, and inventory, ensuring data integrity for reporting and strategic decision-making.
Supported HR functions, including onboarding, staff attendance, and leave management, contributing to effective human resource operations and compliance.
Liaised between departments and handled vendor communications, procurement requests, and office supply management, optimizing workflow and resource allocation.
Inspiration Care And Development Center Lagos state(NGO)
|Customer service officer (CONTRACT)
Lagos, Lagos state, Nigeria
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Summary
Served as the primary point of contact for beneficiaries, donors, and partners, delivering empathetic and professional support for an NGO.
Highlights
Served as the first point of contact for beneficiaries, donors, partners, and the general public, responding to inquiries and concerns with empathy, professionalism, and confidentiality.
Managed diverse communication channels (calls, walk-ins, emails, and social media messages), providing accurate information on NGO programs, outreach activities, and support services.
Registered beneficiaries, updated case records, and maintained organized documentation, ensuring accurate data for reporting and follow-up.
Resolved complaints and service-related issues promptly, improving beneficiary satisfaction by 20% and strengthening trust in the organization.
Adag Standard Limited Akwa Ibom Uyo
|Administrative Officer II (NYSC)
Uyo, Akwa Ibom, Nigeria
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Summary
Organized and maintained critical files, supported administrative tasks, and assisted in processing customer orders during national service.
Highlights
Organized and maintained comprehensive files for machine specifications, warranties, manuals, and service records, ensuring data accessibility and retrieval efficiency.
Supported day-to-day administrative tasks, including managing emails, phone calls, and office supplies, optimizing operational flow and resource availability.
Assisted in processing customer orders, invoices, and receipts, contributing to efficient sales operations and accurate financial record-keeping.
Handled calendar scheduling for team members, arranging meetings, appointments, and events to ensure smooth workflow and time management, improving team coordination.
Ant express logistics company mowe ogun state
|Sales Representative officer
Mowe, Ogun state, Nigeria
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Summary
Developed strong customer relationships and achieved sales targets by conducting product presentations and managing after-sales service for a logistics company.
Highlights
Developed and maintained strong customer relationships, driving repeat business and fostering client loyalty within assigned territory.
Achieved monthly sales targets and expanded client base by 10% within assigned territory through strategic outreach and engagement.
Conducted compelling product presentations, educating customers on product benefits to boost sales conversions and enhance customer understanding.
Monitored market trends and competitor activity, identifying new opportunities and informing sales strategies for competitive advantage.
Managed order processing, deliveries, and after-sales service, ensuring customer satisfaction and retention rates remained high.
Volunteer
National Youth Service Corps - Nigeria
|Corps Member
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Summary
Successfully completed the mandatory one-year national service program, contributing to community development and demonstrating teamwork and adaptability in a structured environment.
Highlights
Successfully completed the mandatory one-year national service program, fulfilling national development objectives.
Contributed to community development through assigned place of primary assignment (PPA), addressing local needs and initiatives.
Demonstrated strong teamwork, discipline, and adaptability within a structured work environment, enhancing project execution.
Participated actively in community service and national development initiatives, promoting social welfare and progress.
Education
Federal Polytechnic Ado Ekiti, Ekiti State
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HND
Business Administration And Management
Grade: Upper Credit
Federal Polytechnic Ado Ekiti, Ekiti State
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OND
Business Administration And Management
Grade: Upper Credit
Wisdom Assembly College Ode Ayeka
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Senior School Certificate Examination
Emure Model High School Emure Ekiti
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Senior School Certificate Examination
Miracle model Nursery And Primary school,Emure Ekiti
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First Leaving School Certificate
Awards
Outstanding Administrative Performance Award
Awarded By
Ebutex Electronics
Recognized for efficiently managing office operations and supporting management in achieving organizational goals at Ebutex.
Award of Excellence
Awarded By
Inspiration Care and Development Center (NGO)
For outstanding service to beneficiaries, strong communication skills, and contribution to program effectiveness.
Award of excellence
Awarded By
ADAG Standard (During NYSC)
Recognized for outstanding leadership, teamwork, and dedication during the NYSC service year.
Languages
English
Certificates
National information technology development agency (NITDA)
Issued By
NITDA– Nigeria
Jobberman soft skills training
Issued By
Jobberman– Nigeria
Skills
Office & Administrative Management
Record Keeping, Office Coordination, Scheduling, Team Support, Process Optimization, Daily Operations, Correspondence Management, Filing Systems, Meeting Coordination, Appointment Scheduling, Event Planning, Inventory Management, Report Preparation, Documentation Management, HR Support, Onboarding, Staff Attendance, Leave Management, Inter-departmental Liaison, Vendor Management, Procurement, Office Supply Management, Policy Compliance, Regulatory Compliance.
Customer Service & Relations
Client Relations, Complaint Resolution, Beneficiary Support, Donor Relations, Partner Engagement, Inquiry Response, Empathy, Professionalism, Confidentiality, Multichannel Communication, Case Records Management, Data Accuracy, Reporting, Follow-up, Client Satisfaction.
Organizational & Time Management
Organizational Skills, Time Management, Calendar Management, Workflow Optimization, Goal Setting, Productivity Techniques.
Communication & Collaboration
Communication Skills, Team Collaboration, Conflict Resolution, Stakeholder Management, Cross-functional Collaboration, Active Listening, Written Communication, Verbal Communication.
Problem-Solving & Decision-Making
Problem-Solving Skills, Decision-Making Skills, Attention to Detail, Accuracy, Critical Thinking.
Sales & Business Development
Customer Relationship Management (CRM), Sales Targets Achievement, Client Base Expansion, Product Presentations, Market Trend Monitoring, Competitor Activity Analysis, New Opportunity Identification, Order Processing, Deliveries Management, After-Sales Service.
Technical & Digital Proficiency
MS Word, Basic Office Tools, Data Management, Computer Operations, Internet Applications, Digital Skills, Basic Cybersecurity Awareness.
Personal & Professional Development
Patience, Emotional Intelligence, Employability Skills, Adaptability, Leadership Abilities, Professional Ethics, Workplace Behavior.
References
References
Available on Request